Refund Policy

WE ARE ALWAYS HERE TO HELP!

Fixation Beauty is dedicated to ensuring our customer’s safety & happiness always. With your safety in mind, it is important to note, we are unable to take returned items due to the nature of our products.

All sales are final.

Your product working properly is important to us, and for this we want to ensure that we are here to help you out as much as possible.

Your 100% money back guarantee protects you in the case of damaged or defective products upon verified delivery.

If you receive a damaged item within your order please immediately within 1-3 days of confirmed delivery.

If an item may be considered damaged or defective, please email info@fixationbeauty.com with your order number, and a photo of the product. This is vital for Fixation Beauty to locate your information and assist you as swiftly as possible.

Damaged or defective items need to be addressed within 3 days from the day of delivery.

Once the product is reviewed & confirmed damaged or defective by Fixation Beauty, you may be eligible for a refund or replacement of the same item. Any product prior to confirmation is not eligible for either.

Damaged or Missing Package Policy

At Fixation Beauty, we take pride in ensuring your orders are carefully packaged and shipped. However, once your package leaves our facility, it is in the hands of the carrier. All packages are insured, and any claims for damage, loss, or theft must be filed directly with the shipping carrier.

Missing Packages:

If your tracking number shows that your package has been delivered but you have not received it:

1. Check Your Surroundings: Look around your delivery area and ask neighbors or building management.

2. Wait 24-48 Hours: Sometimes carriers mark packages as delivered before actual delivery.

3. Contact the Carrier: File a missing package claim directly with the shipping carrier (USPS, UPS, FedEx, etc.).

 4. File a Claim: Use the links below to submit a claim with your carrier:

• USPS: https://www.usps.com/help/claims.htm
• UPS: https://www.ups.com/us/en/support/file-a-claim.page
• FedEx: https://www.fedex.com/en-us/customer-support/claims.htmlDamaged

Packages:

If your order arrives damaged:

1. Take Photos: Capture clear images of the damaged item(s), packaging, and shipping label.

2. File a Claim: Submit your claim with the carrier using the links provided above.

3. Carrier Review: The carrier will review your claim and process any refunds or resolutions.

Important Notes:

• Fixation Beauty is not responsible for lost, stolen, or damaged packages once they are shipped.
• All packages are insured, and claims must be handled directly with the shipping carrier.
• We do not offer refunds or replacements for lost, stolen, or damaged packages.
  

Claims must be filed within the carrier’s designated time frame.

For any additional questions, feel free to reach out to our customer support team at info@fixationbeauty.com. We appreciate your understanding and support!